FAQ

FAQs

*We are operating at roughly 6-18 business days for all made to order items as of April 2021. We continue to work safely, efficiently, and within the guidelines of the local Govts and health officials by each of our print studios and manufacturing plants.

We are a small, family run Virtual Store. We design and collaborate with Eco Ethical Artist run print shops in North America. All of our custom printed apparel is made PER ORDER beginning with white fabrics through the process of sublimation printing. The digital Art (you see on the site mockups) is printed on a large transfer paper with color fast ink, then pressed with an industrial heat press before is is laser cut and then hand sewn together. If a print doesn't quite meet our QC we donate the products to non-profit organizations and women's shelters (flawed items are never resold, they are repaired and shared.) No overstock means very low waste in both physical materials but also time and energy

The logo/text Ts, hoodies, tanks and sweatshirts are blanks from manufacturers and are not printed/pressed until they are ordered by you.

We do not hold stock of printed products. We hold very small amounts of our Simple collection (tiedye, bralettes, dresses, loungewear and some bags) 

Turn Over: Our production times often run between 6-14 business days for sewn orders, and 3-5 business days for most tanks, ts, swimwear, hoodies, & hats. Orders with more than 2-3 items can take longer.  

Fabrics: Leggings, capris, minis, racers, youth leggings and boyshorts are an Eco Poly/ Spandex blend that is durable and versatile. 88/12% is our blend but can vary slightly up or down due to the milling process. Our Active Shorts, One Pieces, Tie on Bikinis and Fitted Crops are a microfiber softer blend closer to 80/20% They are for less impact sports/activities. *Pilling can happen if they are heavily rubbed, used on concrete or used in contact activities.  Choose what works best for your life style. 


Print Details: We use sublimation inks (for SureColour printers) and have received the Zurich-based International Oeko-Tex Association's Eco Passport certification for sustainable textile chemicals. Our patterns are printed onto a color fast paper and pressed onto the WHITE base fabric. * *Due to this some patterns are less opaque than others when stretched. Oddly enough Darker colors can be more transparent. We recommend nude underwear, a color that matches the ink or none at all.  Busier patterns are more opaque if you have a concern stay clear of more solid or minimally patterned leggings.

 Our prints are colorfast, which means they will not bleed or fade. They can be washed in machines and tumbled dry. Please do not wash them with jeans or dark apparel that have a likelihood of releasing dyes, as ours can absorb it.

Shipping: We provide tracking for US (usps) shipped items, but not always for international, (usps or dhl) please email us to request as international tracking can cost extra. US orders usually take abut 3-5 days to arrive and international can take roughly between 6-20 depending on customs.

Missing package claims cannot be processed until 7 business days within the US, and 30 Business days Internationally. 

 Due to the independent nature of customs in each country we do not cover the fees. Please research your countries policy and fees for international packages. We can not claim "gift" on purchased and insured merchandise. We are a legally registered, and taxed company within the US and Canada. 

*Note we are not responsible for items once they are in the care of the Postal service, while we will do what we can to help locate and item that takes longer to arrive, we cannot predict their transit.*

 

All designs are digitally rendered are owned/ or licensed by NamasteFit Life.

US Trademarks NamasteFit 2016

 

Payment:  We gladly accept all major credit cards through the Store front and with PayPal Express, don't have a paypal account?  No worries, you don't need a log in to pay!

 

Return/Exchange policy

Due to the custom print per order process we only accept returns or exchanges if there is a large ink flaw with the printing or a seam discrepency. Please email us within 2 business days of receiving your order with a clear description and picture if you believe your order fits these guidlines. If a return/exchange is approved the buyer pays return shipping, then refunds or exchange prints are placed once the merchandise is in hand and deemed unworn and non tampered with.

Please DOUBLE, TRIPLE, QUADRUPLE check our size charts, body photos, printing process, fabric descriptions, turnover, shipping cost, and customs prior to purchasing. 
If you find yourself close on the size chart order up. This can help prevent too much transparency or waist band rolling. 

 

*All sale or clearance items are final sale as well as swimwear, underwear, boyshorts and Customized Contracted Prints. Prior to bulk orders we ALWAYS recommend test or sample orders as we DO NOT restock or accept returns with Logos. We aim to be completely transparent about our process and it is up to the customer to read FAQ or ask questions Prior to ordering. 


 
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